***ATTENTION: Please note that we are currently selling and shipping to KLANG VALLEY area customers ONLY. ***
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Something is wrong with the order I received. What do I do?

Did you receive an incorrect item? Is there any damage to the ordered item in your shipment? Is there any product missing from your order?

To begin, we sincerely apologise for what has happened. Regardless of the problem, we are happy to help and eager to resolve the issue quickly. To do so most expeditiously, please contact us at +6012 327 8428 or e-mail us at info@timberwolfmalaysia.com 

Please reference your order number and provide us with a brief description of the issue you are facing and we will determine the best course of action to quickly address the case.

How do I return an item?

We will do our utmost best to make sure you are satisfied with your shopping experience at www.timberwolfmalaysia.com. We look forward to you returning and share all your pet-loving friends and family members about us!

If for some reason we have let you down or things did not go as planned, we are more than happy to help you get the issues solved as soon as possible and set you up with a return for your item(s) or order.

However, here are a few restrictions on returns, as follows:

No returns on opened product. Therefore, please ensure that you make your purchase selections carefully!

Returns will be subjected to a return shipping fee, depending on the retail price of the item(s) being returned. The return shipping fee will be deducted from the total credit/refund amount for the item(s) being returned, subject to the following tier:

Malaysia – Peninsular (West Malaysia)
0 - 3.99kg, return shipping fee of RM15
4 - 11.99kg, return shipping fee of RM30
12 - 15.99kg, return shipping fee of RM45
16 - 21.99kg, return shipping fee of RM60
22 - 24.99kg, return shipping fee of RM75

Malaysia – Sabah & Sarawak (East Malaysia)
0 - 3.99kg, return shipping fee of RM30
4 - 11.99kg, return shipping fee of RM60
12 - 15.99kg, return shipping fee of RM90
16 - 21.99kg, return shipping fee of RM120
22 - 24.99kg, return shipping fee of RM150

To initiate a return, please contact us at info@timberwolfmalaysia.com or give us a call at +6012 327 8428 for instructions and a return shipping label.

Important note: We are only able to accept returns for an order within 14 days of the shipment date. We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame.